Contact Us
National-casino, operated exclusively via national-nz.com, prioritizes responsive support and transparent communications in strict accordance with New Zealand's Gambling Act 2003 and applicable international standards. Users are entitled to direct and effective means for submitting enquiries, complaints, and support requests. Regulatory requirements emphasize timely communication, user data protection, and clearly accessible contact channels for all players residing in New Zealand.
In line with regulatory obligations, all interactions with national-casino through national-nz.com are protected by robust privacy measures under our Privacy Policy. For dispute resolution and complaint escalation, national-casino ensures all users are informed of their rights and the formal processes in place. The following contact options and procedural information are structured to maximize clarity, legal sufficiency, and accessibility for NZ-based users.
Please review the contact methods and legal obligations below to ensure your enquiry is handled efficiently and in full compliance with all relevant legal frameworks.
Contact Options & Procedural Details (System 1/2, CCoT Optimized)
- Email Support (System 1, Factual):
- General Support: support@national-nz.com
- Complaints: complaints@national-nz.com
- Live Chat (24/7): Immediate support is available via the live chat feature on national-nz.com. This channel is maintained to ensure rapid assistance and is monitored continuously for compliance with responsible gambling provisions.
- Contact Form: Complete the secure form below to submit your enquiry. All fields marked * are mandatory for compliance and verification purposes. Please provide accurate contact information to ensure prompt handling.
- Phone Support: Currently not specified. For urgent matters, please use live chat or email. Any update to telephonic support will be published at national-nz.com/contact.
Contact Form (Legal & Technical Statement, System 2)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Corporate & Regulatory Contact Details (System 2, CCoT Legal Integration)
- Registered Operator: National-casino operated by TechSolutions Group N.V. (company registration no: 144920 (0))
- Headquarters: Dr. H. Fergusonweg 1, Curaçao (legal address, license jurisdiction)
- Regional Operations: TechSolutions (CY) Group Limited, Nicosia, Cyprus (subsidiary handling payment operations)
- Gambling License:
- License Number: 8048/JAZ
- Issuing Authority: Government of Curaçao
- Validity: Active (as of 2025)
- Website Terms:
Legal Disclaimers & User Protections (System 2 - CCoT, NZ-Specific)
- Data Protection & Privacy: All personal information submitted via national-nz.com is processed in accordance with the New Zealand Privacy Act 2020 and the national-casino Privacy Policy. Information is used solely for the purpose of handling your enquiry and will not be shared with third parties except as required by law or licensing authorities.
- Complaint Handling & Dispute Resolution: If you have a complaint regarding any aspect of national-casino's services, please email complaints@national-nz.com. All complaints will be formally acknowledged within one business day and addressed in compliance with NZ regulatory standards. If you are dissatisfied with our response, you may escalate your complaint to the Curaçao eGaming licensing authority, details of which are available upon request.
- Responsible Gambling Commitment: National-casino is committed to promoting responsible gambling. Support resources, exclusion options, and self-limitation tools are available at national-nz.com/responsible-gambling. Assistance is available 24/7 for individuals seeking support.
- Jurisdictional Notice: All contact and support services described herein are intended solely for clients accessing national-casino via national-nz.com within New Zealand. Services and legal protections may differ for users in other jurisdictions.
Regional Compliance Note: This contact page and all associated procedures have been adapted for full compliance with New Zealand law as of 2025. Users are encouraged to consult the Terms and Conditions and Privacy Policy for further legal information. For unresolved issues, official correspondence may be directed to the legal address of TechSolutions Group N.V., Dr. H. Fergusonweg 1, Curaçao, referencing your case number provided by support.