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Responsible Gaming

Responsible gaming is a core principle at national-casino, operated exclusively via national-nz.com. The goal is to promote a conscious, informed, and healthy approach to gambling entertainment, empowering players to maintain control over their gaming activities. national-casino is committed to supporting all players by providing tools, educational resources, and direct assistance to ensure an enjoyable and safe gaming environment for everyone.

Risk Awareness

OBSERVE: NZ law and industry standards require explicit communication of gambling risks and self-assessment opportunities. EXPAND: Identify behavioural signs and risk indicators that may signal problematic play. REFLECT: Present clear, actionable information enabling player self-evaluation and prompt access to support if needed.

  • Common Signs of Gambling Problems:
    • Gambling more frequently or with higher amounts than intended
    • Thinking about gambling even when not playing
    • Chasing losses with further bets
    • Neglecting work, study, or family duties due to gambling
    • Borrowing money or selling possessions to fund gaming
    • Feeling anxious, irritable, or guilty about gambling
  • Self-Assessment Test: Review the following statements:
    1. I have tried to stop or control my gambling, but have not succeeded.
    2. I sometimes hide my gambling from friends or family.
    3. I use gambling as a way to escape stress or negative emotions.
    4. I feel restless or upset when I am unable to gamble.
    5. I have missed important obligations due to gambling activity.
    If you answered "yes" to one or more of these statements, consider using the support options below or seeking professional help.

Regional Compliance Note: This section is aligned with NZ Gambling Act 2003, ensuring early identification and intervention for at-risk players.

Limits & Tools

OBSERVE: NZ compliance requires operators to provide clear mechanisms for players to set personal limits. EXPAND: Detail available limit types, configuration methods, and user interface guidance. REFLECT: Deliver transparent instructions enabling players to manage their play responsibly at national-nz.com.

  • Deposit Limits:
    • Log in to your national-nz.com account.
    • Navigate to My Account → Responsible Gaming → Set Limits.
    • Choose daily, weekly, or monthly deposit limits.
    • Enter the desired amount for each timeframe and confirm your selection.
    • Limit changes take effect immediately or as specified (some increases may require a 24-hour cooling-off period).
  • Time Management Tools:
    • Session Timers: Activate session reminders under Responsible Gaming. Receive notifications after your chosen play period (e.g., 1 hour, 2 hours).
    • Time-Out (Short Breaks): Select the Time-Out option to temporarily suspend access for 24, 48, or 72 hours. Confirm your choice; you will not be able to log in or play during this period.

Legal Obligation: Limits and self-management tools are provided in accordance with NZ Gambling Act and best practice codes. Players are encouraged to utilize these features proactively.

Self-Exclusion

OBSERVE: Regulatory frameworks mandate accessible self-exclusion options for all players. EXPAND: Outline full procedure, timeframes, and consequences of exclusion, as well as refund and support protocols. REFLECT: Ensure total transparency and user protection during the self-exclusion process at national-nz.com.

  1. Access the Self-Exclusion Feature:
    • Log in to your account at national-nz.com.
    • Go to My Account → Responsible Gaming → Self-Exclusion.
  2. Choose Exclusion Period:
    • Select a temporary exclusion (minimum 6 months) or permanent (lifetime) block.
    • Read the terms and confirm your selection. A confirmation email will be sent to your registered address.
  3. Confirm and Implement:
    • After confirmation, your account will be immediately blocked for the selected period.
    • During exclusion, you cannot log in, place bets, or access your account.
    • Outstanding balances may be withdrawn by contacting support@national-nz.com. Refunds are processed according to the terms in the national-nz.com Terms and Conditions.
  4. Support Contacts: For assistance, contact the Responsible Gaming Team at support@national-nz.com.
  5. Legal Protections & Consequences: Self-exclusion is a legally binding measure. Breaches (e.g., attempting to register a new account) may result in permanent bans and forfeiture of winnings. All exclusion requests are treated confidentially and in compliance with NZ privacy laws.

Regional Compliance Note: Self-exclusion procedures are compliant with NZ Gambling Act 2003 and Curacao licensing requirements for player protection.

Support Resources

OBSERVE: NZ regulatory standards require clear provision of local and international help channels. EXPAND: Integrate national helplines, global organizations, digital self-exclusion tools, and family supports. REFLECT: Present comprehensive, well-structured information to enable rapid access to assistance at any risk stage.

Local Support - New Zealand

  • Gambling Helpline NZ - Free, confidential advice and support
    • Phone: 0800 654 655 (24/7, English and Te Reo Māori support)
    • Text: 8006 (24/7)
    • Website: gamblinghelpline.co.nz
  • Choice Not Chance - NZ Government harm minimisation initiative

International Support Organizations

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Self-Exclusion Schemes & Blocking Tools

  • Gamban (gamban.com): App for blocking gambling sites on devices (Windows, Mac, Android, iOS)
  • BetBlocker (betblocker.org): Free multi-platform blocking tool
  • GamStop (UK): UK-wide self-exclusion program (gamstop.co.uk)
  • RGIAJ (Spain): Spanish national exclusion registry (ordenacionjuego.es)

Family Support Resources

Confidentiality Notice: All support and helpline contacts are confidential. Professional help is always available, and personal information will not be shared without your consent, in accordance with NZ privacy laws.

Help for Family

OBSERVE: NZ standards require family support information, including practical engagement steps and external help. EXPAND: Offer actionable advice, peer group links, and referral recommendations. REFLECT: Empower concerned relatives and friends to provide effective, compassionate support.

  • Starting a Conversation:
    • Approach the person in a non-judgmental, supportive manner.
    • Share specific observations about changes in behaviour.
    • Express concern and willingness to help, avoiding blame.
  • Engagement Strategies:
  • Recommended Next Steps:
    • Contact a qualified psychotherapist or addiction specialist.
    • Utilize national hotlines: 0800 654 655 (NZ, 24/7).
    • Access online community forums: Gambling Therapy Forums.

Legal Note: national-casino, via national-nz.com, provides family support in line with NZ privacy and harm minimisation legislation.

Operator's Commitment

OBSERVE: NZ law and Curacao licensing require robust operator risk management. EXPAND: Detail internal monitoring, automated and manual interventions, and communication policies. REFLECT: Demonstrate national-nz.com's proactive approach to harm minimisation and player safety.

  • Internal Risk-Check Procedures:
    • Behavioural analysis: Regular monitoring for signs of excessive or risky betting patterns, including abrupt increases in play frequency, high-value transactions, and repeated failed deposit attempts.
    • Automated warnings: System-generated notifications alerting players to unusual activity or prolonged sessions.
    • Manual review: Trained Responsible Gaming Team members review flagged accounts for potential problem gambling indicators.
  • Operator Intervention:
    • If risk patterns are detected, support may proactively contact the player via registered email or in-account messages to offer support and recommend use of limits, time-outs, or self-exclusion.
    • Account restrictions or temporary suspensions may be applied in line with regulatory and internal risk management policies.
    • All interventions are documented and conducted in accordance with NZ privacy and data protection laws.

Legal Compliance: All measures are designed to meet or exceed NZ Gambling Act 2003 and Curacao licensing requirements, with continuous review for regulatory updates.

Updates

OBSERVE: NZ regulations require timely player notification of policy changes. EXPAND: Specify notification protocols and update frequency. REFLECT: Ensure users are aware of the latest responsible gaming provisions at national-nz.com.

  • Notification Channels: Players are informed of significant changes to responsible gaming policies via:
    • Direct email to the address registered on national-nz.com
    • Prominent banners or notifications on the website
    • Amended policy documents available at national-nz.com/responsible-gambling
  • Last Updated: 06 November 2025

Contact & Feedback

OBSERVE: Regulatory best practice requires clear, direct contact channels for responsible gaming concerns. EXPAND: List all available contacts, including a feedback mechanism. REFLECT: Facilitate seamless access to specialist support and self-control assistance at national-nz.com.

Legal Assurance: All communications are subject to NZ privacy legislation and treated in strict confidence. For urgent support, please use the helpline numbers provided above.