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Terms & Conditions

These Terms govern your relationship with the operator of national-casino, accessible exclusively via the national-nz.com domain, and set forth the legally binding obligations for all Users as of 6 November 2025.

Definitions

OBSERVE: Precise terminology underpins enforceability and user clarity. EXPAND: Legal definitions must be unambiguous, encompassing all roles and activities. REFLECT: Each key term is defined for transparent contractual understanding.

  • Operator: TechSolutions Group N.V., registered at Dr. H. Fergusonweg 1, Curaçao (Registration No. 144920 (0)), the entity responsible for national-casino (national-nz.com) operations.
  • User/Player: Any individual who registers, accesses, or uses national-nz.com services, agreeing to these Terms.
  • Account: A unique, personal profile created by a User for participation in national-casino activities.
  • Bet: A monetary stake placed by a Player on any game or event provided on national-nz.com.
  • Bonus: Promotional funds, credits, or offers awarded by the Operator under specific conditions.
  • Wager: The act of staking real or bonus funds on games or events.
  • KYC (Know Your Customer): Mandatory identity verification procedures required by the Operator for regulatory compliance.
  • Game: Any casino, slot, table, or live dealer offering available on national-nz.com.
  • NZ Laws: All applicable laws and regulations of New Zealand relating to online gambling and player protection.

Account Registration

OBSERVE: Registration process must ensure legal age, data integrity, and compliance. EXPAND: Include explicit NZ minimum age, KYC, and user security obligations. REFLECT: Align process with anti-fraud and responsible gambling standards.

  1. Eligibility: Only individuals aged 18 years or older, legally residing in New Zealand and not subject to gambling restrictions, may register an account at national-nz.com.
  2. Registration Process:
    • Users must provide accurate personal information, including full name, date of birth, address, and a valid email address.
    • Email verification is required to activate the account.
    • The Operator may request KYC documentation (e.g., passport, driver's license, proof of address) at any time to confirm identity and eligibility.
  3. User Obligations:
    • Users are responsible for maintaining the confidentiality of their login credentials and must immediately notify support@national-nz.com of any suspected unauthorized access.
    • All information provided must be true and current. Providing false or misleading data may result in account suspension or closure.
    • Accounts are strictly personal and non-transferable.
  4. Regional Compliance Note: In accordance with NZ law, any attempt to register or play under the age of 18 or from a restricted jurisdiction may result in permanent exclusion and notification to authorities.

Betting & Gameplay Rules

OBSERVE: Transparent betting and conduct rules deter disputes and regulatory breaches. EXPAND: Specify minimum/maximum bets, cancellation rights, code of conduct, and anti-fraud measures. REFLECT: Ensure player protection and game integrity.

  1. Bet Placement:
    • Bets can only be placed through a registered account on national-nz.com, using available funds.
    • Minimum and maximum betting limits are specified for each game. It is the User's responsibility to check game-specific limits.
    • Bets are final once confirmed and cannot be modified or canceled unless a technical error or regulatory obligation arises.
  2. Gameplay Conduct:
    • Players must refrain from any form of cheating, collusion, or use of automated software/bots.
    • Live casino and chat features require respectful communication. Insults, threats, or inappropriate language are strictly prohibited.
    • Any suspected fraudulent activity may result in immediate account suspension, investigation, and notification to NZ authorities.
  3. Bet Cancellation:
    • The Operator reserves the right to void or cancel any bet in the event of system malfunction, regulatory breach, or evidence of unfair play.
    • Users will be notified via registered email in such cases, and refunds will be processed according to Payments & Withdrawals terms.
  4. Regional Compliance Note: All betting and gameplay activities are governed by NZ laws and industry fair play standards.

Bonus Terms

OBSERVE: Bonus terms are a high-risk area for disputes and regulatory scrutiny. EXPAND: Clarify activation, wagering, prohibited actions, and promotional stacking. REFLECT: Ensure transparent and enforceable bonus rules for all Users.

  1. Eligibility & Activation:
    • Bonuses are available only to registered Users who meet the specific promotion criteria published on national-nz.com.
    • Activation may require entering a bonus code, making a qualifying deposit, or fulfilling other stated conditions.
  2. Wagering Requirements:
    • All bonuses are subject to a minimum wagering requirement, specified in the relevant offer, to be met within the stated timeframe (not exceeding 30 days from activation, unless otherwise stated).
    • Failure to meet requirements within the period will result in forfeiture of bonus funds and associated winnings.
  3. Prohibited Actions:
    • Use of multiple accounts, low-risk betting strategies, or exploitation of bonus mechanics is strictly prohibited.
    • Attempting to combine multiple promotions in a manner not expressly permitted is not allowed.
  4. Bonus Cancellation: The Operator may withhold or cancel bonuses if abuse, fraud, or breach of terms is suspected, with notification to the User and NZ authorities if required.
  5. Regional Compliance Note: Bonus offers are structured in accordance with NZ consumer protection requirements and must not be misleading or deceptive.

Payments & Withdrawals

OBSERVE: Financial processes must meet anti-money laundering (AML), transparency, and user rights standards. EXPAND: Cover all payment methods, limits, timelines, fees, and refund criteria. REFLECT: Ensure clear, user-protective financial terms aligned with NZ and Curacao regulations.

  1. Deposit Methods:
    • Deposits may be made via bank cards, e-wallets, and approved cryptocurrencies as listed on national-nz.com.
    • Minimum and maximum deposit amounts apply per method; details are available on the Payments page.
    • No hidden fees are charged by the Operator for deposits; third-party charges may apply.
  2. Withdrawals:
    • Withdrawals are processed via the same method used for deposit, subject to KYC verification. The Operator may request additional documentation to comply with AML obligations.
    • Withdrawal limits are specified per transaction, per day, and per month; these are detailed in the Payments section of national-nz.com.
    • Processing time for withdrawals is typically within 48 hours after approval, but may be extended in case of verification or technical delays.
    • Bonuses and associated winnings may only be withdrawn after fulfilling all applicable wagering requirements.
  3. Refunds: In the event of an erroneous bet, technical failure, or closure of a game, the Operator will refund the affected bet or bonus in accordance with regulatory and AML standards.
  4. Regional Compliance Note: All payment and withdrawal processes are aligned with NZ and Curacao regulatory obligations, including player fund segregation and AML requirements.

Limitation of Liability

OBSERVE: Liability clauses must address operational risks, technical failures, and statutory limits. EXPAND: Protect the Operator against unforeseeable losses and clarify maximum compensation. REFLECT: Safeguard both User and Operator interests in accordance with NZ law.

  • Operator Obligations: The Operator ensures fair game outcomes, accurate transaction processing, and compliance with all applicable laws and licensing conditions.
  • Exclusions of Liability: The Operator is not liable for losses arising from:
    • Technical failures, system downtime, or internet connectivity issues beyond its control;
    • Unauthorized access to User accounts resulting from User negligence;
    • Force majeure events, including but not limited to natural disasters, regulatory actions, or third-party disruptions.
  • Maximum Compensation: The Operator's aggregate liability for any claim or loss shall not exceed the amount staked by the User on the relevant bet or game.
  • Regional Compliance Note: These exclusions do not limit statutory rights under NZ consumer protection laws.

Intellectual Property Rights

OBSERVE: Protection of content, software, and brand assets is critical. EXPAND: Include clear copyright, trademark, and usage restrictions. REFLECT: Ensure Users are aware of legal boundaries.

  • Copyright: All site content, including text, graphics, logos, software, and game designs, is the exclusive property of the Operator or its licensors and is protected by international copyright laws.
  • Usage Restrictions: Users may not copy, reproduce, modify, distribute, or transmit any site content without prior written consent from the Operator.
  • Trademarks: All trademarks, service marks, and trade names of national-casino and national-nz.com are proprietary and may not be used without authorization.

Privacy & Data Protection

OBSERVE: Compliance with privacy laws and transparency is essential. EXPAND: Reference privacy policy and regulatory data processing standards. REFLECT: Ensure User confidence in data handling.

  • All personal data collected and processed by national-casino is governed by the Privacy Policy, which complies with applicable NZ and international data protection regulations.
  • By using national-nz.com, Users consent to the collection, use, and storage of their data as described in the Privacy Policy.

Changes to Terms

OBSERVE: Legal enforceability requires advance notice of changes. EXPAND: Specify notification channels and User options. REFLECT: Safeguard both operational flexibility and User consent rights.

  • The Operator reserves the right to amend these Terms at any time, with changes effective upon publication on national-nz.com.
  • Users will be notified of material updates via email and/or prominent site banners.
  • If a User disagrees with any amended Terms, they may discontinue use of the site and request account closure in accordance with Termination & Suspension procedures.
  • Regional Compliance Note: All changes comply with NZ requirements for fair notice and transparency.

Termination & Suspension

OBSERVE: Clear grounds and process for account actions are mandated for fairness and regulatory compliance. EXPAND: Detail triggers, refund policy, and notification procedures. REFLECT: Balance Operator rights and User protections.

  1. Grounds for Termination or Suspension:
    • Breach of these Terms, fraudulent activity, provision of false information, or violation of NZ gambling laws.
    • Failure to provide requested KYC or verification documents.
    • Self-exclusion or regulatory order.
  2. Procedure:
    • Users will be notified by email of any suspension or termination action, including the reason and effective date.
    • Where appropriate, remaining account balances (excluding funds obtained fraudulently or in breach of Terms) will be refunded via the original payment method, subject to regulatory and AML checks.
    • Appeals may be submitted via complaints@national-nz.com, and will be reviewed in accordance with dispute resolution procedures.
  3. Regional Compliance Note: Account actions are executed in accordance with NZ consumer and gambling protection regulations, ensuring User rights are respected.

Governing Law & Jurisdiction

OBSERVE: Specify applicable law, jurisdiction, and dispute process. EXPAND: Provide for arbitration and court recourse. REFLECT: Ensure clarity and enforceability for all parties.

  • These Terms are governed by the laws of Curaçao, subject to mandatory provisions of New Zealand law applicable to Users residing in NZ.
  • Any dispute arising from or relating to these Terms or use of national-nz.com shall first be addressed by contacting complaints@national-nz.com.
  • If unresolved, disputes may be submitted to binding arbitration in Curaçao or, where required by NZ law, to the appropriate NZ tribunal or court.
  • Regional Compliance Note: This dual-jurisdiction approach ensures compliance with both Curaçao licensing and NZ consumer rights.

Contact Information

OBSERVE: Transparent, accessible contact points for support and legal issues are essential. EXPAND: Include all relevant channels and address details. REFLECT: Foster user trust and regulatory compliance.